Job Description:
Do You Like to Have FUN?
Do You Have PASSION to Make a Difference?
Do You Enjoy Building Relations with PEOPLE?
Would You Appreciate an Environment to Help You GROW?

Alpha & Omega Computer & Network Services, Inc. is an Outsourced IT management and support business located in Huntington Beach, California. Alpha & Omega was founded in 1999 by Darryl Santa and has over 25 years of experience providing professional Information Technology services to both public and private sector clients in the Orange County and Los Angeles areas. Our philosophy is one that has allowed us to not only grow as a company, but help our clients grow and succeed in their unique industries. We endeavor to help our clients succeed as if we are a part of their company and not simply a contracted vendor. We know that our success is dependent on the success and well-being of our clients, and our approach is completely centered on that principle.

Job Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


  • 1-3 years technology support
  • Proven experience as a service desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and ability to work under pressure
  • Anti Virus Solutions experience
  • DNS DCHP, TCI/IP experience
  • Install, Configure and Troubleshoot
  • Microsoft 7/8/10 Configuration
  • Remote Desktop Services experience

Job Type: Full-time