Why Outsource?

Benefits of Outsourcing Your IT OperationsManaged IT Service

Outsourcing your IT administration and maintenance is like using electricity – you don’t need or want to manage the power station – you just want to turn on a switch when you need it. All IT infrastructures require maintenance, and users require access and functionality in order to perform their daily tasks.

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Below are examples for the Company, the Finance Department, and the IT Manager to show simply how Outsourcing provides a measurable competitive advantage.

The Many Benefits to the Company from Outsourcing

Reduces Cost
The direct and indirect cost of an internal dedicated resource to manage a company’s infrastructure is generally 25 to 30% higher than Outsourcing.

Increased Staff Productivity
Internal resources can only address one requirement at a time. Hence two, three, four or even more concurrent requirements lead to lower productivity for users and eventually you run out of hands.

Improved Staff Morale
When issues are dealt with quickly, efficiently and with a level of consistent, unbiased service, your staff has a much more pleasurable experience than if they have to wait for hours or even days to receive assistance.

Quality outsourcing companies provide detailed reports on all network activity, giving management the information it needs to make informed IT decisions.

Increased ROI
You receive an exponential increase worth of technical expertise for less than the cost of one employee.

Staff training requirements often aren’t noticed or addressed. Outsourcing companies spend thousands of dollars on specialized training to ensure Engineers skills are up to date.

Emotional Connection vs. Independent IT Decisions
Many companies hang on to loss-making IT decisions because of an emotional or political connection by the instigator. This can have a devastating effect on the company. An Outsourcing company will give you an independent report on the best business practices for your company.

How Outsourcing Assists the Chief Financial Officer

Enables Fixed Budgetary Forecasting
The annual cost of supporting IT infrastructure can be accurately calculated and provided on a fixed price.

Reduces Direct Cost of Assets
Less internal equipment/software is required – Antivirus, SPAM Filtering, Content Filtering, Backup Licenses and Renewals; specific laptops, desktops, mobile phones etc., are not required.

Reduces Technical Training Costs
Keeping abreast of emerging technology requires ongoing training. With outsourcing, this is no longer the responsibility of the company.

Increases Operational Visibility
Companies need to keep accurate costing records in relation to User vs. Network issues. With outsourcing these reports are available to the CFO, and decisions can be made on the company’s overall requirements.

Provides Measurable ROI
Allowing for annual leave and public holidays, internal resources need to be available for approximately 46 weeks per annum, and a large proportion of that time is spent performing menial tasks that aren’t measured or reported on. Outsourcing those tasks means you have an accurate costing. More importantly resources can be better managed to deal with core requirements.

How Outsourcing Assists an IT ManagerManaged Solutions.....Like having a full IT staff but better!

Faster Response Times
Networks are monitored in real time and issues are identified and addressed as they arise.

Increased Network Stability, Reduced Unexpected Issues
Pre-emptive maintenance is one of the key factors of a healthy infrastructure; however these “menial” monthly tasks are traditionally the first to be dropped when internal teams are concentrating on
core activities.

Complete Transparent Reporting on all Activities
A report is produced for every job completed. These reports are transferred to a monthly report which provides invaluable information on the network and provides a basis from which strategic decisions can be made on future requirements.

Increased Technical Resources
Outsourcing provides increased resources both in actual numbers of people available to manage multiple concurrent requirements, but also in specific technical certifications.

More Time to Spend on Business Strategies
IT Managers should work “on” their company’s Information Technology – not “in” it. Too often this isn’t the case, as they find themselves becoming an “IT Doer” not an IT Manager.

Ask yourselves these questions…

  • As an IT Manager how much of your time is spent managing the day to day requirements of the network or your administration team?
  • How much of your administration team’s time is spent performing menial tasks on the network or for your users?
  • If you and your team had 70% to 80% of this time given back to you, would your company, your users and your network benefit?
  • Would it be advantageous to have access to a greater pool of expertise and technical resources?

If you answered yes to any of these questions, then it’s worthwhile to analyze how outsourcing can bring a competitive advantage to your IT Infrastructure equation.

For more information please contact us @ 714-964-6932 or aosales@aobiz.com


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